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Frequently Asked Questions

How long are shipping times?

Your products will ship the next day of your order and then takes between 3-5 days to reach your doorstep.

We also work with overseas wholesalers, orders shipped from overseas can take up to two weeks to reach your doorstep. 

 Can I cancel my order? 

Cancelations are possible if you do not receive your package within the timeframe specified for each product or if your order has not been shipped before the cancelation request.

What happens if I receive the wrong item? 


Just request a refund or exchange. We will send you a free shipping label then you can drop off the package at your closest post office at no charge.

 Return Policy

We'll accept return requests for items that are unopened, or unused, with the original tag still intact. The product(s) must be in the original packaging, if applicable, in the same condition, in which it was received.

We do not accept returns for intimate items, gift cards, or downloadable products.

If you wish to return your item, we must receive your request within ~30 days~ of the day you received your item.

 

Refunds

Once we receive your returned item, it takes two Business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. You will be provided with a UPS pre-paid return label, which allows returning the item to any UPS drop-off point located across the US

Exchanges

In the unlikely event that you receive a damaged or defective item, or the item didn't fit, we're happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process. We will start the exchange process after receiving the package subject to product availability.

Return Shipping

After you've submitted a return request to the support email address [email protected] We will provide you with a UPS pre-paid return label.

Final Sale Items

If the item is marked "final sale", It does not qualify for a return and can not be refunded.

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